FAQs

Q: CAN I PAY IN MY OWN CURRENCY?

A: Yes, current countries supported to allow checkout in their currency are: US, Canada, Australia, Hong Kong, Japan, Singapore, UK, and Europe. If your country is not listed in the currency dropdown prices will be USD.

Q: WHAT CAN I EXPECT WHEN I PURCHASE A LESSON?

A: All lessons will include a LIVE tutor teaching English through the computer. 

Q: WHAT DO I NEED TO BRING TO ATTEND A CLASS?

A: All our lessons will require you to have a computer and steady / reliable internet connection. We ask that you are in a quiet area to allow you to focus. We do encourage all our students to bring a pen and paper as writing out the words and sentences can fast-track your learning.

Q: HOW DO I KNOW WHAT TIME LESSONS STARTS IF IT IS HKT AND I AM IN A DIFFERENT TIMEZONE?

A: To find out your local time during HKT please click this link and watch this quick video on how you can see your live timezone conversion!

Q: WHAT HAPPENS IF I BOUGHT A LESSON BUT CANNOT MAKE IT?

A: If for some reason you are unable to attend a lesson, please email info@onlineeslclass.com and we will reschedule you.

Q: WHAT HAPPENS AFTER MY LESSON IS OVER AND I WANT TO CONTINUE LEARNING?

A: Currently we are offering daily lessons - if you wish to progress your learning please book another slot.

Q: WILL I GET THE SAME TUTOR FOR ALL MY CLASSES?

A: Our priority is providing you with the best tutors to give you the best learning experience. Our tutors are assigned to individual lesson(s) in advance.

 Q: WHAT IS YOUR REFUND POLICY?

A: Unfortunately we do not offer any refunds. We will always cater to your booked slot. If you realize you bought a lesson that does not align with your schedule, please email info@onlineeslclass.com and we can move you to a different time or day.

 

DID WE MISS A QUESTION? PLEASE EMAIL info@onlineeslclass.com TO ASK US YOUR QUESTION!